AEP's more than 17,000 employees operate and maintain the nation's largest electricity transmission system and more than 224,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. News and information about AEP Ohio can be found at .Īmerican Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP Ohio provides electricity to nearly 1.5 million customers. Customer Service Agents are available 24 hours a day, seven days a week.ĪEP Ohio is based in Gahanna, Ohio, and is a unit of American Electric Power. Customers receive the bill beforehand, allowing time to review it before payment is deducted.Ĭustomers can enroll in a bill payment option online at or by phone at 1-80. The amount owed is automatically transferred to AEP Ohio from a checking or savings account on each bill's due date. Checkless Payment: This payment option is available for qualifying residential and commercial customers with satisfactory credit history. ![]() A service fee of $1.85 is collected by BillMatrix when payment is made with a credit or debit card. Immediate One-Time Payment: Customers can pay a bill by phone or online using a credit card, debit card, ATM card or checking account.Once the alert is received, customers can visit /Account and view the month's bill. Billing Alerts: Customers enrolled in billing alerts will receive a text or email alert with a bill's due date and when payment is received.Customers can view their accounts securely with 24/7 access. Paperless Billing: Enroll in Paperless Billing at /Paperless to have AEP Ohio bills delivered by email."In addition, customers can log on to My Account on and check their account balance, pay bills or sign up for paperless billing." ![]() "AEP Ohio's digital payment options can help customers avoid missing payments, even if mail is running late," said Jon Williams, AEP Ohio's managing director of Customer Service and Distribution Technology. AEP Ohio reminds customers of several digital payment options to keep bill payments on track. Customer bills for AEP Ohio, an American Electric Power company (Nasdaq: AEP), are sometimes being delivered past their due dates because of unprecedented delays in mail delivery.
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